toywar resistance network
Consumer Help Station
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 the following information is only for consumers who have purchased merchandise from www.eToys.com during the last 3 months and meet one or more of the following criteria:
  • you have an unresolved problem or complaint with eToys about your purchase
  • you have an unresolved problem or complaint with eToys about customer service you experienced before, during or after you made your purchase
  • you have not recieved your purchase
  • you have filed a complaint using the online form furnished by eToys and have NOT received a response, other than automated
Credit card issues must be filed with your credit company or institution
You are not at the mercy of this company! you, the consumer, have the power to make your issues heard and get the response and customer service you deserve!
WHAT TO DO:
If you have not already done so, TRN is urging ALL consumers with any of the criteria above to file an online complaint with eToys through their website or via snail mail. If you have not done so, now is the time. If you have, here are your next steps if you have NOT received communication (other than automated) within a reasonable amount of time.

eToys is a Better Business Bureau Online Reliability participant, and as such, eToys must address all complaints filed with them by e-mail, website forms, or snail mail. Failure to do so can be formally filed as a complaint with the BBB; the Los Angeles Bureau has the authority to launch an investigation and to yank eToys' enrollment.
The BBB handles "complaints involving marketplace activities -- misleading advertising, improper selling practices... misrepresentation... unsatisfactory service...."
To complain to the BBB: Better Business Bureau
BBB of the Southland
315 N. La Cadena
P.O. Box 970 (92324-0814)
Colton, CA 92324
Fax: (909) 825-6246
http://www.bbbsouthland.org/

Demand the revocation of the enrollment of eToys.com in the BBB Online Excellence Program. Be sure to include your original complaint (or the nature of it), the delay, and that you have filed a formal complaint at BBB Online.
The consumer is the ultimate judge of corporate actions. TRN has received letters from other consumers with these same problems. We feel it is our responsibility, even though we are an Internet activism network, to help ALL who come to us seeking advice.

contact TRN -
email us at machyne@hotmail.com

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note: TRN is in no way affiliated with any organization mentioned on this or other pages contained in what is perceived to be "our" website unless otherwise mentioned.
note 2: TRN is in no way responsible for any harm, conceptual, conceived, virtual or "real" and can NOT be held responsible for any acts of crime, vengeance, or revenge committed by any person visiting this site. period. if you are an e-commerce business mentioned on this site and something happens to your e-commerce stock, blame your lawyers.